Returns & Damages

To start a return, please contact us by sending a message to help@themustarddandelion.com within 21 days of delivery. If your return is approved, additional instructions will then be sent to advise on how to return the item(s) and the address to ship them to, as this may be different than the return address on your package. Returns should be mailed within 7 days of return approval. Shipping cost to return the item is the responsibility of the buyer and a refund of the purchase price (minus the original shipping charges paid by the customer for international orders or paid by The Mustard Dandelion for items that shipped for free within the United States only) will be made promptly once the item has been received by us. To be eligible for a return, your returned item(s) must be in the same condition it was when it was shipped and must not be worn, washed, scented, altered, or damaged in any way. An additional 15% restocking fee may apply for returned items. You MUST send a notification to help@themustarddandelion.com prior to returning and/or shipping the item back in order for us to process - items sent back to us without first requesting a return will not be accepted. We do not accept returns on gift cards, intimate items (such as lingerie, hair brushes, etc), or items on sale. We also do not accept returns on special occasion clothing like wedding dresses, formal wear, or items that would or could be considered costumes or costume accessories.

Items that have free shipping offered in the listing (applicable only in the US) are eligible for return if they meet the criteria outlined above, but the original shipping charges will be deducted from the buyer's refund.  Shipping charges range from $6.95 and up and vary based on the size and weight of a package, the distance it travels, and how fragile an item is. If you have any questions regarding refunds tied to shipping costs, please ask via help@themustarddandelion.com.

If an item is received damaged or if there are any missing items you must notify us immediately upon receipt of your package through help@themustarddandelion.com. Photographs of any damage to items when they arrive as well as the original packaging will be required, as well as a signed legal affidavit with the postal carrier (which we will provide via email) so that an insurance claim can be filed. Proof of damage and the signed affidavit will be required prior to refund. Please notify us if there are ANY problems with your order (especially prior to leaving any negative feedback!) and we'll happily work with you to resolve any issues. Thank you!

The Mustard Dandelion is not responsible for stolen items that have been marked as "delivered" by the carrier, as it is the buyer's responsibility to make the necessary arrangements to have items placed on hold, picked up, or delivered to a safe location, especially if you will be out of town when the package is expected to be delivered. If an item has been stolen, it is recommended that you file a stolen mail report with your local post office via usps.com as well as your local police department. We also do not refund original shipping charges for items that are returned to us due to an insufficient or incorrect shipping address, as it is the responsibility of the buyer to make sure that all personal and pertinent information on the order or associated with their account or at checkout is current and correct. If an order with an incorrect address is returned to us by the carrier the buyer will be notified and charged for an additional shipping label if they want their order reshipped to them at a correct address.

Packages will not be considered lost until non-delivery after 30 days from the ship date for domestic orders and 75 days for international. Refunds will not be issued prior to these time periods, and after the 30 or 75 days a Lost Package Claim will then be filed with the USPS.

Please note that we do not refund original shipping charges or return shipping charges on orders that are returned due to fit/size, or because an item was smaller or larger than the buyer originally thought. Measurements are provided on ALL listings to properly inform the buyer of sizes and items are also often photographed in or next to the photographer's hands as an additional reference of the size and scale. Original shipping and return shipping charges will also not be refunded if the buyer neglects to read the entire listing title and description and/or doesn't view all of the photos included in the listing, as this is the buyer's responsibility to do prior to purchase. The photographs are considered to be part of the listing description and will give a more detailed view of what you're buying, so please view all photos prior to purchasing. Please note that computer monitors can vary and an item might appear a slightly different color in person than the photo or your computer monitor might suggest and that some photos on listings are brightened or otherwise edited to show details of the item. Please ask any questions regarding size, measurements, item description, details, condition, or capacity prior to purchase and we will be happy to get the right information to you if it isn't already included in the listing details.

 

In the event that an item is being returned due to an error on the part of The Mustard Dandelion we will provide you with a return shipping label and you will not be charged any fees for that label.

 

Please note that exchanges are not offered at this time.

 

You will be notified via email once we have received and inspected your return. If approved you'll be automatically refunded on your original method of payment. Please remember that it can take some time for your bank or credit card company to process and post the refund and for it to show up on your end. 

 

 

Here at The Mustard Dandelion we want you to be happy with your purchase! If for any reason you are not satisfied we will work to find a solution. Please feel free to ask us any questions at help@themustarddandelion.com.

Thank you!